Visitors to the Shoreline Holiday Lets website (www.shorelineholidaylets.co.uk) can be assured that the protection of privacy and confidentiality is treated with upmost importance. This policy describes the personal information we collect, how it is used and shared, your choices regarding this information.  Any reference in this policy to information or personal information is to “personal data” as defined under the General Data Protection Regulations.

What information we collect about you. 

If you contact us to make a booking, or to make queries about a potential or ongoing booking, we will collect details that you give us in relation to that booking or query. This information may include your name, contact details, payment details, date of birth, information about people in your party, information about your booking and any other information we may need to help meet your specific needs. 

We also collect website usage information and do this using “cookies”. For further information about cookies, and how we use them, please see our Cookie Policy. 

For what purposes will be use your data? 

The information you provide may be used in a number of ways, for example: 

  • to enable us to provide your booking; 

  • for statistical purposes when we evaluate our services; 

  • to personalise repeat visits to our websites or inform you about an uncompleted booking; 

  • to manage customer service queries; and 

  • to help us to provide details or information you may have asked for.  

What legal basis will we process your information? 

We will always process your personal information on lawful grounds and in particular on the grounds set out below:- 

To Provide a Service 

If you make a booking through us, we will use the details that you give us to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people in your party, information about your booking and any additional information we may need to help meet your specific requirements. 

If you do not provide us with the information set out in this paragraph, then we may not be able to provide our booking, letting services. 

Legitimate Interest 

We want to give you the best possible customer experience whilst ensuring that your privacy is respected. 

We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time. 

We may use some of your personal information for statistical purposes when we evaluate our range of services. 

Legal Obligation 

We may also use and disclose your personal data for compliance purposes, to the extent that we are required to do so by law or regulation by a law enforcement or taxation agency or for the purposes of preventing crime. 

Who will you share my information with? 

In order to provide you with the products and services that we offer and/or in our legitimate interests, we may share your information with: 

credit/debit card companies; and 

We may also use and disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights. 
 
How do you manage my information? 

We may from time to time appoint third party service providers to help us manage efficient systems within the business. Some of these systems may be located in countries overseas, for operational reasons. 

Updating my details? 

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please send an email to shorelineHL@outlook.com or contact us at Shoreline Holiday Lets, 61 Redwood Glade, Leighton Buzzard, LU7 3JT. Alternatively you can call us on: 07725972853. 

How long will we hold your information for? 

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner. 

If you have any questions in relation to our retention periods please contact us at Shoreline Holiday Lets, 61 Redwood Glade, Leighton Buzzard, LU7 3JT or ShorelineHL@outlook.com  

Your rights 

You have the right to ask us at any time: 

  • to confirm whether we hold any of your personal data; 

  • to send you a copy of any personal data that we hold about you; 

  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete; 

  • to delete (to the extent possible) any of your personal data, where we are required by law to do so; 

  • to stop processing your personal data, where we are required by law to do so; 

  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so; 

  • to stop processing any of your personal data that we process on the basis of our legitimate interest; and 

  • to stop sending you marketing material. Please note, however, that we may continue to send you service related communications (i.e. non-marketing), such as emails relating to your booking. 

Where we process your personal data on the basis that you have given us your consent to do so, then you may contact us at any time to withdraw your consent. 

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below: 

Mrs Michelle Davies, 61 Redwood Glade, Leighton Buzzard, Bedfordshire, LU7 3JT  Or by email to: shorelinehl@outlook.com 

Does the notice apply to linked websites? 

Our websites may contain links to other websites. This privacy notice only applies to this website, so when you link to other websites you should read their own privacy policies. 

How do we update this privacy notice? 

We keep this privacy notice under regular review and we will place any updates on our website. 

Who can I contact if I have queries about this privacy notice? 

You can contact us directly if you have any questions about our privacy notice or information we hold about you. 

Please write to us at the address given below: 

Mrs Michelle Davies, 61 Redwood Glade, Leighton Buzzard, Bedfordshire, LU7 3JT or by email to: shorelinehl@outlook.com 

;